Refund policy

At Lumanal, we are committed to providing you with high-quality jewelry and accessories. Please review the policy below for details on returns and refunds in the rare case of any issue with your order.

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1. Items Not Eligible for Return

Due to hygiene and safety standards, we are unable to accept returns or exchanges on the following:

Earrings

Jewelry sets that include earrings

Body jewelry

Custom or personalised items

Sale or clearance items

These items are final sale and cannot be returned or exchanged, unless they are faulty or incorrect.

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2. Faulty or Incorrect Items

If your item arrives damaged, faulty, or different from what you ordered, please contact us within 7 days of delivery at support@lumanal.com.au. Include the following:

Your order number

Clear photos of the item and packaging

A brief description of the issue

Once reviewed, we’ll arrange a refund, replacement, or store credit, depending on the situation.

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3. Return Shipping for Faulty Items

If your return is approved due to a fault or error on our part, we will cover the return shipping costs or provide a prepaid return label.

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4. Need Help?

If you have any questions or concerns about your order, feel free to contact us:
📧 Email: support@lumanal.com.au

We’re here to make sure you have a great experience with Lumanal.