Shipping policy
Thank you for shopping at Lumanal!
We’re committed to delivering your beautiful jewellery and accessories safely, securely, and on time. Below is our shipping policy, outlining processing times, delivery options, and important customer responsibilities.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
Once your order is placed, you’ll receive an email confirmation. A second email with tracking information will be sent once your order has been dispatched.
2. Shipping Within Australia
We offer nationwide shipping via trusted courier partners.
Standard Shipping
Cost: FREE
Delivery Time: 3–7 business days
Express Shipping
Cost: $12.95
Delivery Time: 1–3 business days
Please note: Delivery timeframes are estimates and may be affected by public holidays, natural events, or unforeseen courier delays.
3. International Shipping
We proudly ship worldwide!
Standard International Shipping
Starting From: $12.99
Final shipping costs are calculated at checkout based on your location and order weight.
Delivery Time: 6–14 business days
Please note that any applicable duties, taxes, or customs fees are the responsibility of the recipient and are not included in the shipping fee.
4. Tracking Your Order
All Lumanal orders include tracking. You will receive tracking details via email once your order is shipped.
You can use this tracking information to monitor the status of your delivery.
5. Delivery Issues & Return-to-Sender Parcels
If your order is delayed, lost, or arrives damaged, please contact us at support@lumanal.com.au as soon as possible so we can assist you.
Important:
Please ensure that your shipping address is accurate when placing your order. Lumanal is not responsible for delivery issues caused by incorrect or incomplete addresses.
If an order is returned to us by the postal service due to being unclaimed or undeliverable (e.g., incorrect address or failure to collect), we will contact you to arrange re-delivery.
In such cases, while we are happy to resend your order, the customer will be required to cover the re-shipping cost—even if the original order was eligible for free delivery.